Shipping Policy

At Strosinbrenda.store, we understand that your purchasing journey doesn’t end at checkout. The anticipation of receiving a carefully selected fashion item is an integral part of the shopping experience. That’s why we work hard to ensure that getting products from our warehouse to your door is as smooth, reliable and transparent as possible. Our shipping policies are built with the customer in mind, aiming to provide clarity and assurance at every step.

Please take a moment to review our comprehensive shipping policy below. If you have any questions or need further assistance, our dedicated customer support team is here to help.

1. Order processing

Order cut-off time: 6:00 PM (EST) Monday to Friday

Order processing time: Once your order is received, our team will quickly get to work to ensure your items are picked, packed and prepared for shipping. Normally, order processing takes 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer, in these cases we will contact you to.

2.Shipping method

We cooperate with leading shipping units such as UPS to ensure that your order is delivered quickly, safely and accurately. UPS is one of the most reputable and famous shipping companies in the world, with an extensive delivery network and a professional shipping management system. This allows us to provide you with high-quality delivery services, from packaging, tracking to ensuring the order arrives on time.

3.Delivery time

Estimated delivery time is 7 to 15 business days. Although we strive to meet estimated delivery times, external factors such as weather conditions, customs delays and carrier issues may affect delivery schedules. We appreciate your understanding and patience in such circumstances.

4.Shipping costs

Standard shipping is $6.99 for all orders.

5. Cancel (Cancel Order)

Orders are usually processed within 24 hours of receipt. Therefore, you have 24 hours to change your mind. However, if your order has already been processed, unfortunately we are unable to process the request.

6. Track your order

Once your order is shipped, you will receive a confirmation email with a tracking code. Use this code to track the progress of your order through the carrier’s website, ensuring you’re always up to date on delivery status.

7. Address accuracy

Make sure your shipping address is correct to avoid delays. We are not responsible for orders delivered to an incorrect address provided by the customer. Please contact us immediately if you notice an error in your shipping address.

8.Your package is wrong/damaged

We take great care to ensure your order arrives in perfect condition. If the item you ordered is damaged, we apologize. Please email us at email address with a picture of the damaged item, your order number, and any other information you may have about your order to help us resolve the issue. This topic gives you quickly. We will reply you as soon as possible with an answer!

9. Orders are missing or delayed

If your order has not arrived within the expected time period, please check the tracking information. For further assistance, contact our customer support team at email address. We will try our best to assist you.

10. Contact

For more information about our Shipping Policy, if you have questions, or if you would like to make a complaint, please contact us by:

Email: [email protected]

Address: 1476 Avon St, Charlottesville, VA 22902, USA

Working hours: 8AM – 6PM (from Monday to Friday, off Saturday and Sunday).